FREQUENTLY ASKED QUESTIONS

Got a question? We’ve got your answer! Please read through our FAQs below for helpful information about your experience.

General InformationVIP PackagesAccommodation PackagesHotel Information

General Information

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All guests must be at least 18 years of age on the date of entry and present a valid government-issued photo ID to enter the venue.

All VIP and accommodation packages are 18+ to purchase.

All packages must be purchased online. Sales begin on Tuesday, January 27, at 10am local time. After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner(s) to make and finalize your order.

Yes. An optional layaway plan is available and must be selected at checkout. It cannot be added after an order has been submitted.

If you choose the layaway plan, a deposit is due at the time of purchase, with the remaining balance automatically split into equal monthly payments. Payments are processed once per month, with the final payment due in July. A $15 layaway fee is required for setup. Please see additional details below:

For Tickets and Camping:

  • Deposits start at $25
  • The remaining balance is automatically split into equal payments over the following months
For Accommodation Packages
(including Glamping, Hotel, Cave B Ridge, and RV packages)
  • A 50% deposit is due at checkout
  • The remaining balance is split into scheduled payments
All payment amounts and dates are displayed clearly at checkout before you complete your purchase.

If you choose the layaway option, payments will be automatically charged on the following dates:
  • Deposit: At the time of purchase
  • Payment 1: March 6, 2026
  • Payment 2: April 3, 2026
  • Payment 3: May 1, 2026
  • Payment 4: May 29, 2026
  • Payment 5: June 26, 2026
  • Final Payment: July 24, 2026
All payments are charged automatically to the original method of payment on file.

Yes! Once you are logged in to your Front Gate Tickets account, go to your “Order History” page and select your order. You will be given the option to pay off your order in full. No additional payments are due if payment is approved.

If you are having trouble locating this option, please Contact Front Gate Tickets with your order number and the last 4 digits of the card used to purchase and they can assist.

Yep! If you need to change your credit card info, please log-in to your Front Gate Tickets account to update.

If you receive an email from 100x stating you missed a payment, please follow the instructions in the email to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes, there is a 6 ticket limit for VIP tickets and a 2 ticket limit for accommodation packages.

2-Day passes only!

Click HERE for details about The Gorge’s accessible services.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at The Gorge, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
# OF TICKETS IN ORDER –
ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All VIP wristbands will be shipped to the address provided during checkout. If you purchased an accommodation package, you’ll receive your concert wristbands at check-in!

All package merchandise will be distributed at 100x check-in upon arrival. Items must be picked up on-site as we cannot ship merchandise!

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

No. Please see our Purchase Policy for more details.

Check out these Gorge FAQs for venue-specific information:

All 100x packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

VIP Packages

All Above & Beyond VIP packages include a General Admission ticket.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served. VIP Packages will have access to the Sunset Deck which is also first-come, first-served.

VIP packages may include early entry into the venue.

General admission parking is available for all guests with a ticket. If you would like easier entry and exit, please check The Gorge’s website for more information regarding venue parking.

Accommodation Packages

All hotel travel packages include one room for two or four guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes! All accommodation packages include tickets to both nights of the event.

Yes! You have tickets for each show night included in your package.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

Hotel Information

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel’s website.

All hotels were chosen for comfort, quality, and proximity to the venue.

  • Best Western Lake Front Hotel: 33 mi / 38 min drive
  • The Holiday Inn Express & Suites George Quincy South: 8.6 mi /14 min drive
  • TownePlace Suites by Marriott Ellensburg: 42.7 mi / 47 min drive
  • Holiday Inn Express Ellensburg by IHG: 41.9 mi / 46 min drive
  • Holiday Inn Express & Suites Moses Lake, an IGH Hotel: 36.8 mi / 41 min drive
  • Fairfield Inn – Moses Lake: 37 mi / 45 min drive

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special requests.

If you would like to stay longer than your hotel travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ADDITIONAL NIGHT DATE –
ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the duration of your stay.

All requests must be submitted to 100x by Friday, August 14th, 2026.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by Friday, August 14th, 2026.